AJ Customz

Question: How long does shipping take?
Answer: Standard U.S. shipping usually takes 3–7 business days after your order is processed. You’ll get a tracking link as soon as your package ships.

Question: How much does shipping cost?
Answer: We offer flat-rate standard shipping within the U.S. The exact cost is shown at checkout before you pay.

Question: How long does it take to process my order?
Answer: Most orders are processed within 1–2 business days. Custom or personalized items may take a bit longer.

Question: Do you offer custom designs?
Answer: Yes. Many of our items can be customized. If you have a special request, contact us and we’ll let you know what’s possible.

Question: How do I know what size to order?
Answer: Each product page includes a size guide. We recommend checking your measurements against the chart before ordering.

Question: What is your return policy?
Answer: Non-custom items can usually be returned within 14 days of delivery if they’re unworn and in original condition. Custom items are final sale unless there’s a defect.

Question: How do I start a return or exchange?
Answer: Reach out to us with your order number and reason for return. We’ll send you instructions and next steps.

Question: When will I receive my refund?
Answer: Once we receive and inspect your return, approved refunds are issued to your original payment method within a few business days.

Question: How do I track my order?
Answer: After your order ships, you’ll receive an email with a tracking link so you can follow your package.

Question: What if my package is lost or arrives damaged?
Answer: If your order is missing or damaged, contact us as soon as possible with your order number and photos (if applicable) so we can help.

Question: Can I use gift cards or discount codes?
Answer: Yes. Enter your gift card or discount code at checkout in the promo code box before you complete your purchase.

Question: How should I care for my AJ Customz clothing?
Answer: For best results, turn garments inside out, machine wash cold, and tumble dry low or hang dry to protect the print.

Question: How can I contact AJ Customz?
Answer: You can reach us through the contact form on our site or by emailing info@ajcustomz.com.